Next-level services. Driven by digital.
Empower your operations with digital monitoring. In today’s fast-paced industries, equipment availability and operational efficiency are key differentiators. Our next-level digital solutions give you the edge you need: elevated performance, minimized unplanned downtime, and measurable energy savings. Leveraging advanced AI analytics, real-time machine data, and decades of OEM expertise, we help you unlock the full potential of your operations.
The right service package for your specific needs
Every business has its own challenges. That’s why we offer flexible and scalable monitoring services designed to meet your specific needs. Explore the interactive maintenance cycle below to see how each of our service packages aligns with your operational goals and drives efficiency at every stage.
PrimeServ Connect
Streamline your operations with our connectivity-only package, providing uninterrupted data management, secure handling, and reliable storage via the MAN CEON platform. This solution ensures seamless access to machine data at all times. With our pool of service engineers, remote technical assistance is available 24/7.
PrimeServ Assist
Optimize your equipment’s performance and availability with PrimeServ Assist. This comprehensive package integrates machine data, advanced analytics, and human expertise. Through remote monitoring, our dedicated service engineers proactively oversee your equipment and deliver tailored technical recommendations, ensuring reliable and efficient operations.
PrimeServ Digital Service Agreements
Maximize efficiency and reliability with Digital Service Agreements tailored to your operational needs. Each agreement includes a dedicated key account team, integration with PrimeServ Assist, priority service access, customized maintenance strategies, and expert spare parts management. You benefit from improved machine operations and higher productivity through reduced unplanned outages and optimized maintenance intervals.
Our digital services in action
Streams of data might seem abstract, but the benefits of AI-enabled machine monitoring can have immediate impacts: improving equipment performance, extending machine lifecycles, and lowering maintenance costs. Here are some examples of how our digital remote monitoring has delivered tangible results.
From anomaly detection to optimized performance
A MST100/400 steam turbine exhibited increasing water injection levels at one valve, signaling inefficiencies in atomization and evaporation. Leveraging insights from our AI-powered monitoring system, our experts scheduled targeted repairs during planned maintenance and installed optimized nozzles. This approach prevented unplanned downtime, reduced operational costs, and improved equipment reliability.
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Rapid remote assistance with MAN CEON
The MAN CEON system detected unusual vibration spikes on a compressor train's active magnetic bearings (AMB). Our experts at the Remote Operation Center (ROC) in Zurich analyzed the data and adjusted damping forces remotely to address the issue. This swift action minimized downtime, avoided additional field service costs, and ensured optimal equipment performance.
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Maintaining operations with advanced monitoring
During remote monitoring of a compressor train in a nitric acid production plant, a low anti-surge control score was detected. Our ROC engineer identified a drop in head value to 0.0 J/kg, indicating a malfunctioning anti-surge control system. By advising temporary adjustments to the anti-surge valve, we enabled continued operation without disruptions until repairs were conducted. This proactive approach ensured process stability and minimized downtime.
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Preventing failure with remote detection and solutions
A HOFIM® compressor at a gas storage plant experienced freezing issues, indicated by anomalies in its health score and cooling gas temperature trends. Using insights from our advanced monitoring system, our ROC engineers identified the root cause to be hydrate formation caused by low ambient temperatures. To mitigate the issue, we implemented temporary alarms and developed a hydrate detection algorithm, enabling operators to act quickly and prevent blockages. This proactive solution ensured reliable performance, maintained stable operations, and safeguarded system integrity.
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